Warranty

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Peace of mind.

Warranty

The last thing you need when you are riding off the beaten path is a component that fails. We hate breakdowns as much as you do, so we offer only the highest-quality components.

In the unlikely event that something does go wrong, we stand behind our components with one of the best warranties in the bike business. Even on products we distribute for other companies, we cover them with our own warranty. If something goes wrong, we provide relief, rather than hand you off to the manufacturer. It’s simple: If you buy something from us, we cover it.

Unlike most warranties, ours specifically includes the bearings of the hubs and bottom brackets we sell.

Here are the warranty terms for the various products we sell:

Bottom brackets (SKF) 10 years
Cranks 10 years
Generator hubs (SON) 5 years
Handlebars 5 years
Lights (Schmidt, SON) 5 years
Lights (LED bulbs) 1 year
Pedals (MKS) 1 year
Racks 5 years

For tires, fenders and rims, we do not have warranty periods, because most damages are due to improper installation or wear and tear. However, if such a part develops faults within six months of your purchase due to defects in material or workmanship (but not installation), we will cover this under our warranty.

There is no warranty from the manufacturer on inner tubes.

For all products not specifically mentioned above, the warranty period is one year.

Normal wear and tear are not covered under this warranty including, but not limited to, chainring wear, wear on rim sidewalls and brake pads, tires, etc. However, bearing wear is covered under the warranty.

Warranty Terms:
Rene Herse Cycles warrants its products to be free from defects in materials or workmanship for the warranty period specified above, starting with the original date of purchase.

This warranty applies only to the original purchaser of the product. A proof of purchase (receipt or Rene Herse order number) is required.

Any Rene Herse Cycles product that is found by Rene Herse Cycles to be defective in materials or workmanship will be repaired or replaced at the discretion of Rene Herse Cycles.

This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, improper installation, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, or use other than that for which the product was intended.

If a defect is found defective, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the product, or a refund of the purchase price.

Rene Herse Cycles shall not be held liable for any indirect, special or consequential damages. There shall be no other warranties, implied or expressed. This warranty gives you specific legal rights, and you may also have other rights which vary state to state.

To Start a Warranty Inquiry

Please fill out this form. To speed up your warranty inquiry, please attach a few clear photos that show the warranty issue. Warranty inquiries can take a little while to evaluate properly. Please allow 7-14 days for a response.

Warranty Form

  • (Model, Size, and Type/Color)
  • Enter a detailed description of the problem: type of problem; how it happened; location of damage (front or rear tire, etc.). The more information we have the better we can service your needs.
  • Please attach a few photos that show the issue. Max file size 50mb. Allowed file types are jpg, gif, png.
    Drop files here or
    Accepted file types: jpg, gif, png.
  • This field is for validation purposes and should be left unchanged.