FAQ: Orders, Returns, Availability

Our priority during the Covid-19 is to keep our employees and community safe. We work hard to ship your orders as quickly as we can. Most orders ship within 3-7 business days. Brakes and cranks are custom-assembled, so they can take a little longer. Once your order is received and scanned by the shipping company (USPS, UPS, FedEx), you will receive an email with tracking information.

A number of customers have reported that the tracking information doesn’t show up on the ‘My Account’ page on our web site until the parcel is delivered. It appears that the postal service is struggling to keep up right now, and not all parcels are scanned properly when they enter the system. Fortunately, we’ve had zero parcels lost or significantly delayed, so this is a glitch that is inconvenient, but usually it’s not a real problem.

Click here to view the status of your order.

For international orders, use this link to track your shipment. Check your tracking to find out if your parcel needs to be picked up at your custom’s office.

If you’ve waited for more than 3 weeks for your order (U.S. address; International shipping takes up to 12 weeks), please contact us and we will investigate.

Most orders ship quickly, and once a parcel has left here, there is nothing we can do. Please check your order carefully before you submit it. If you ordered the wrong product, you can return it. If you made a mistake in your shipping address, please contact the shipping company you selected to see if you can redirect the package. You can also contact us via the ‘Shipping Question’ form. If our customer service sees your message in time – before our shipping department sends out your order – we’re happy to fix the problem.

We pack and ship orders as soon as they are received. That means it’s not possible to add to orders or modify them. Please place a new order for the additional items.

Check your spam folder for the email with the tracking information. Sometimes, customers put a typo in the email when the order is placed, and the confirmation email cannot be delivered. If you logged into your account before placing the order – rather than check out as a guest – you can see the shipping and tracking information on the ‘My Account’ page.

We maintain a live inventory, so if you can see it on the website and put it in your cart, we have it in stock.

This question is difficult to answer. If things were going according to planned schedules, products wouldn't be out of stock in the first place. You can sign up to be notified when a particular item is back in stock. Also make sure to sign up for our newsletter so you’ll be the first to know when a shipment arrives.

We focus our program on the things we’ve found to work best. If it’s not on our web site, we don’t have it. Please contact your local bike shop for special orders.

We are not set up for exchanges. You can return the product, provided it’s still in the original, unopened packaging. This allows you to order the correct part immediately, rather than having to wait until we get back the part you don’t need. Contact us for a return authorization within 30 days. Head to our Returns page for details: https://www.renehersecycles.com/tech-info-returns/

Even though we double-check each shipment before it goes out, it can happen that we send the wrong item. Please contact us using our Returns form, and we will take care of the problem.

We hate breakdowns as much as you do, so we offer only the highest-quality components and stand behind them with one of the best warranties in the bike industry. For more information, refer to our warranty page: https://www.renehersecycles.com/tech-info/warranty/

Many bike shops carry Rene Herse components, but it’s impossible for us to keep track of what they have in stock. We suggest you call shops in your area to find out whether they have our products in stock.

Please see our Bicycle Quarterly FAQ.

Head over to our wholesale application. It’s a simple one-step process.

Please check the ‘Tech Specs’ on the product pages and the Tech Info pages. You’ll probably find the answer there. We understand that some customers may want to talk to somebody in person before making a purchase. We recommend that they visit their local bike shop. We work with more than 700 shops all over the world who sell our products. They may be able to help if you can't find the information you need on our web site.