Terms of Service

RENE HERSE GROUP

Rene Herse Cycles Ltd.

TERMS OF USE AND LEGAL NOTICES

LAST MODIFIED: June 2020

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Welcome to this website (the “Site”) operated by Rene Herse Cycles Ltd., doing business as Rene Herse Cycles and Bicycle Quarterly (“Rene Herse Group”). Please review the following basic terms and conditions that govern your use of, and purchase of products from, our Site (the “Terms of Use”). Please note that your use of our Site constitutes your agreement to follow and be bound by the Terms of Use. The Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with Rene Herse Cycles, or its subsidiaries or affiliates, for products, services or otherwise. If you are using the Site on behalf of any entity, you represent and warrant that you are authorized to accept these Terms of Use on such entity’s behalf and that such entity agrees to indemnify you and Rene Herse Cycles Ltd. for its violations of these Terms of Use.

1. CHANGE TO TERMS OF USE

Rene Herse Cycles Ltd. reserves the right to change these Terms of Use from time to time at its sole discretion. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed.

2. TRADEMARKS

Rene Herse Cycles Ltd., or third parties from whom Rene Herse Group has permission, own Rene Herse, René Herse, Bicycle Quarterly, and all other trademarks or service marks appearing on the Site. All rights are reserved. These trademarks may not be used without prior written consent of Rene Herse Cycles Ltd or its licensor, as the case may be. Without limiting the foregoing, no Rene Herse or Bicycle Quarterly trademark or trade dress may be used in connection with any product or service that is not Rene Herse Group’s, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits Rene Herse Bicycles Ltd.

3. COPYRIGHT AND OTHER PROPRIETARY RIGHTS

The Site, including all text and graphics, the selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design are protected by copyright, trademark, patent, trade secret, and other intellectual property laws and proprietary rights. You agree to comply with all applicable laws by not copying or using proprietary content, except as allowed by these Terms of Use or by written consent of the owner of the proprietary rights.

Rene Herse Group hereby authorizes you to view, copy, print, and distribute the documents, related graphics and materials published by Rene Herse Group on this Site subject to the following conditions:

Use is for personal and non-commercial purposes only (other than for the purchase of merchandise from the Site);

The material may not be modified in any way;

No graphics available from this Site may be used separate from the accompanying text; and

Any permitted copy of any portion of the material from the Site must attach a copy of this page containing Rene Herse Group’s copyright and trademark notices.

Modification of the documents, related graphics and materials, or use of the documents, related graphics and materials, for any other purpose is a violation of Rene Herse Group’s intellectual property rights. The use of any documents, related graphics and materials from this Site on any other website is prohibited. You acknowledge that you do not acquire any ownership rights by downloading, viewing, copying, printing or otherwise using documents, related graphics and materials from the Site. Except as expressly provided above, nothing contained herein shall be construed as conferring any license or right under any Rene Herse Group copyright, patent, trademark or other proprietary right. All right, title and interest in materials on this Site remain the property of Rene Herse Group.

4. REPEAT INFRINGER POLICY; COPYRIGHT COMPLAINTS

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, Rene Herse Group has adopted a policy of terminating, in appropriate circumstances and in Rene Herse Group’s sole discretion, account holders who are deemed to be repeat infringers. Rene Herse Group may also, in its sole discretion, limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

If you believe that anything on the Site infringes upon any copyright that you own or control, you may file a notification of such infringement with our designated agent as set forth below.

Name of Designated Agent: Jan Heine

Address: Rene Herse Cycles, 2442 NW Market St. #426, Seattle WA 98107

Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should also note that if you make any material misrepresentation in your notification that the material or activity is infringing, you will be liable for all damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

We may give notice of a claim of copyright infringement to our users by means of a general notice on the Site’s electronic mail to a user’s email address in our records or by written communication sent by first-class mail to a user’s address in our records.

5. USER COMMENTS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Rene Herse Group through this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) are the property of Rene Herse Group. Such disclosure, submission or offer of any Comments shall constitute an assignment to Rene Herse Group of all worldwide right, title and interest in all copyrights and other intellectual property rights in the Comments, and Rene Herse Group will not be limited in any way in its use, commercial or otherwise, of any Comments. Rene Herse Group is and shall be under no obligation (1) to maintain any Comments in confidence, (2) to pay to user any compensation for any Comments, or (3) to respond to any Comments.

You agree that no Comments submitted by you to Rene Herse Group will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no Comments submitted by you to Rene Herse Group will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you submit.

6. LINKS TO OTHER WEBSITES AND SERVICES

This Site may contain links to third-party websites and outside services and resources. Rene Herse Group is not responsible for the content or policies of any third-party website. Any concerns regarding a third-party website, any link thereto, or any other outside service or resource, should be directed to the particular third-party website or outside service or resource.

7. HYPERLINKS

You are granted a limited, non-exclusive right to create a text hyperlink to the Site for noncommercial purposes, provided such link does not portray Rene Herse Group or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a Rene Herse Group logo or other proprietary graphic of Rene Herse Group to link to the Site without the express written permission of Rene Herse Group. Further, you may not use, frame, or utilize framing techniques to enclose any Rene Herse Group trademark, logo or other proprietary information, including the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without Rene Herse Group’s express written consent.

Rene Herse Group makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party websites accessible by hyperlink from the Site, or websites linking to the Site. Such sites are not under the control of Rene Herse Group and Rene Herse Group is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Rene Herse Group provides these links to you only as a convenience and the inclusion of any link does not imply affiliation, endorsement or adoption by Rene Herse Group of any site or any information contained therein. When you leave our Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site.

8. PRODUCT INFORMATION

Most Rene Herse Group products displayed on the Site are also available for purchase through Rene Herse Group dealers in the United States and select foreign markets. In some cases, products displayed for sale at the Site may not be available in retail stores and vice versa. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States. Product prices are subject to change without notice.

9. ACCURACY OF MATERIALS ON THE SITE

All materials, including, without limitation, press releases reproduced on this Site, speak as of the original date of publication. Rene Herse Group has no duty or policy to update any information or statements contained on this Site and, therefore, such information or statements should not be relied upon as being current as of the date you access this Site. Moreover, any portion of the materials available on this Site may include technical inaccuracies or typographical errors. Changes may be made from time to time without notice to the materials available on this Site and to the products described on this Site. From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.

10. INDEMNIFICATION

You agree to defend, indemnify and hold harmless Rene Herse Group, its subsidiaries, affiliates, officers, agents, partners, members, employees, independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to (a) your use of the Site; (b) any Comments you post, upload, use, distribute, store or otherwise transmit on or through the Site; (c) any feedback you provide; (d) your violation of these Terms of Use; (e) your violation of any rights of another; or (f) your conduct in connection with the Site. Some jurisdictions limit consumer indemnities, so some or all of the indemnity provision above may not apply to you.

11. DISCLAIMER

Except as expressly provided, the Site, Comments, and all content and services provided on or in connection with the Site (collectively, “Complete Site”) are provided on an “AS IS” and “WITH ALL FAULTS” basis without representations, warranties or conditions of any kind, either express or implied. RENE HERSE GROUP DISCLAIMS ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, NON-INFRINGEMENT, PRIVACY OR SECURITY; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. Rene Herse Group does not represent or warrant that the Complete Site is accurate, complete, reliable, current or error-free. Rene Herse Group does not represent or warrant that the Site or its servers are free of viruses or other harmful components.

IN ADDITION, RENE HERSE GROUP DISCLAIMS ALL LIABILITY ARISING OUT OF OR RELATED TO SITE CONTENT, INCLUDING VIDEOS, TUTORIALS, EXPERT ADVICE AND OTHER ARTICLES. This Site content is general in nature and must be used with an appreciation for the differing capabilities among individual users and the differing demands placed on equipment and techniques by the wide variety of circumstances that can be encountered in cycling. The information is not a substitute for in-person guidance by a qualified bicycle mechanic or for personal experience gained in the company of knowledgeable and experienced mechanic.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THE DISCLAIMERS IN THIS SECTION MAY NOT APPLY TO YOU.

12. LIMITATION OF LIABILITY

IN NO EVENT SHALL RENE HERSE GROUP, ITS OFFICERS, DIRECTORS, MEMBERS, SHAREHOLDERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED TO THE USE OF, OR INABILITY TO USE, THE COMPLETE SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY THE USER ON ANY INFORMATION OBTAINED FROM RENE HERSE GROUP, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO REI’S RECORDS, PROGRAMS OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF RENE HERSE GROUP, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO RENE HERSE GROUP FOR ACCESS TO OR USE OF THE COMPLETE SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY IN CONTRACTS WITH CONSUMERS, SO SOME OR ALL OF THESE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

13. NO THIRD-PARTY BENEFICIARIES

These Terms of Use are for the benefit of, and will be enforceable by, the parties only. These Terms of Use are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

14. GOVERNING LAW AND JURISDICTION

This Site is controlled by Rene Herse Group from its offices in Seattle, Washington, United States of America. By accessing this Site, you agree that all matters relating to your access to, or use of, this Site shall be governed by the laws of the state of Washington, without regard to the conflicts of laws principles thereof. By using this Site, you consent to exclusive jurisdiction of, and venue in, the state or federal courts located in King County, Washington.

Unless otherwise specified, this Site is presented solely for the purpose of promoting products available in the United States and its territories, possessions, and protectorates. Rene Herse Group makes no representation that materials in the Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

15. SEVERABILITY

If any provision of these Terms of Use shall be found unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

16. USE OF YOUR INFORMATION BY RENE HERSE GROUP

If you provide your contact information to Rene Herse Group, you agree that Rene Herse Group may send electronic mail to you for the purpose of advising you of changes or additions to this Site, informing you about any of Rene Herse Group’s products or services, or for such other purposes as Rene Herse Group deems appropriate.

You agree that Rene Herse Group may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Rene Herse Group may use your information for marketing and promotional purposes. For more information about Rene Herse Group’s use of your information, please see “Security and Privacy” below.

17. SECURITY AND PRIVACY

Rene Herse Group values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Rene Herse Group recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. However, we may share your information with third parties under certain circumstances.

This policy describes the personal information we collect, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, write us at Rene Herse Cycles Ltd, 2442 NW Market St. #426, Seattle, WA, 98107, USA.

WHAT KIND OF INFORMATION DOES RENE HERSE GROUP COLLECT?

We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us, or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire customer names, email addresses and mailing addresses for select mailings from third parties. We do not, however, retain your credit card information once the purchase transaction is completed.

HOW DOES RENE HERSE GROUP USE MY INFORMATION?

When you make an online purchase from Rene Herse Group, we use your information to process your order. We may also send you email to confirm your order, and we may need to contact you via phone, postal mail or email if we require additional information to process your order. In addition, upon making an online purchase, you may be given the option to elect to receive email updates about our products, services, contests, and promotions. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

When you provide your information to Rene Herse Group, and do not elect otherwise, you may be automatically signed up to receive email updates. If you participate in a contest or promotion (online or over the phone, or at one of our distributor’s retail stores), you may choose to receive email updates about our products, services, contests, and promotions.

From time to time, we may send you email to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our Site design and your shopping experience.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.

DOES RENE HERSE GROUP SHARE MY INFORMATION WITH THIRD PARTIES?

We may contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.

When we offer contests and promotions, or join with other companies to do so, customers who choose to participate in those contests and promotions may be asked to provide personal information to participate. That information may then be used by us and any company offering the contest or promotion to notify winners or to fulfill promotional obligations. If you choose to participate in a contest or promotion, you may receive information from or about Rene Herse Group in connection with that contest or promotion, even if you had previously opted not to receive information from Rene Herse Group. You may opt not to participate in these contests or promotions if you do not want to receive information about Rene Herse Group or share your information with us and the other companies sponsoring those contests or promotions.

We also may share aggregate, non-personally identifiable information about you (such as age, gender, and types of products purchased) with our business partners to fulfill our contractual obligations. Except as described above, we do not share, rent or sell any information we collect online to any unaffiliated third party.

HOW DO I CHANGE OR REMOVE MY INFORMATION FROM EMAIL, PHONE, AND POSTAL MAILING LISTS?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, or if you do not want us to use your information to enhance your shopping experience, please let us know by contacting Rene Herse Group customer service. Please be sure to include your email address, full name and password, if any in your request. Please note that such requests may take up to eight weeks to become effective.

If you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a “do not mail” file to ensure that we can honor your request. If you have previously asked to be removed from our email list, we will not sign you up for email updates using that specific email address if you place an order over the Internet. Please note that when you make a purchase, we will send you email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

HOW DOES RENE HERSE GROUP PROTECT CHILDREN’S PRIVACY?

Like you, we at Rene Herse Group are concerned about the safety of children using the Internet. Consistent with the Children’s Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files.

WHAT ARE COOKIES? HOW DOES RENE HERSE GROUP USE COOKIES ON ITS SITE?

Cookies are pieces of information that a website transfers to your hard drive for record-keeping purposes and to help “personalize” your visit to the Site. Cookies make web-surfing easier for you by saving your preferences while you’re at our Site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard – you’ll find them at most websites.

By showing how and when guests use the Site, cookies help us see which areas are popular and which are not. Many improvements and updates to the Site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our users’ needs.

Rene Herse Group has two primary uses for its cookies. We use them to specify unique preferences. For example, users can specify keywords across several categories. This way you don’t have to tell us more than once about the kinds of information you want to see. We also use cookies to track user trends and patterns. This helps us better understand and improve areas of the Rene Herse Group network service that our users find valuable. Information from cookies is sometimes attached to messages sent to our Customer Service department.

Visitors to the Site always have the option of disabling cookies via their browser preferences. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the Site will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized news preferences or you may have difficulty completing shopping transactions, entering contests, or playing games. If you turn off cookies, we will not be able to track your order or enable you to make a purchase from our Site. Nor will we be able to recognize you as a registered user to allow you access to your account information.

You may occasionally get cookies from our advertisers. Rene Herse Group does not control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry.

WHAT ABOUT LINKS TO OTHER WEBSITES AND SERVICES?

This Site may contain links to other sites that are not under our control. These websites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our visitors.

Rene Herse Cycles Ltd.
2442 NW Market St. #426
Seattle, WA 98107, USA

Copyright © 2020 by Rene Herse Cycles Ltd. All rights reserved.

Rene Herse Group

TERMS OF SALE

Last Modified: June 2020

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING FROM THIS SITE.

1. PRICING

All prices are shown in U.S. dollars (USD). Taxes, shipping and handling charges are additional. All items are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.

2. PRODUCT AVAILABILITY

Items shown as available are in stock and will usually ship within 72 hours. In some cases, it can take longer until your item is shipped. We appreciate your understanding. Items shown as out of stock may be backordered in some instances.

3. ERRORS

We attempt to be as accurate as possible and eliminate errors on the Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, delivering a product or service, or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

4. AGREEMENT TO CONDUCT TRANSACTIONS ELECTRONICALLY; RECORDING; COPIES

You agree that all of your transactions with or through the Site may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these terms and any other contract or disclosure that we are required to provide to you.

5. PAYMENT AND ORDER ACCEPTANCE

We accept the following payment types on our Site: Visa, Mastercard, Paypal and check.

Payments for all orders are taken on shipping of the goods, and are subject to fraud and other checks by the card issuer. By submitting your order on our Site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments and orders for customers who are not 18 years of age or older. Your payment will be securely processed by our third-party payment system, which will store any credit card information on its secure servers (Rene Herse Group does not retain complete credit card data).

Your payment and order will be deemed final only when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.

6. GIFT VOUCHERS AND E-VOUCHERS

Rene Herse Group may issue gift certificates, vouchers and e-vouchers (“Vouchers”). Vouchers must be redeemed within the time period set forth on the Voucher or, if no time period is set, within a maximum of twelve months from purchase or issuance of the Voucher, and any unused balance will not be refunded or credited after such time. Please look after your Vouchers, as we are unable to replace them if they are lost, stolen or damaged.

7. CREDIT CARD PURCHASES

At Rene Herse Group we do our best to provide a safe and convenient online shopping experience. Upon completion of a purchase on this Site using a credit card, Rene Herse Group does not retain your credit card information for future use. If unauthorized use of your credit or debit card does occur, you must first notify your card provider, in accordance with the agreement you have with the card provider company.

8. SHIPPING AND HANDLING; TRACKING; NO EXPORT BY YOU

When we ship to you per your directions, you agree to pay the shipping and any handling charges shown on the Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts. If you choose expedited shipping for your order, we will try to prioritize packing and shipping your order, but we cannot guarantee this. You are paying for expedited shipping, not expedited packing. Any shipping times shown on the Site are estimates only – actual delivery dates may vary.

Products are deemed delivered, and you are deemed to take possession, when tracking information shows them as delivered for U.S. addresses. At this point, the responsibility of Rene Herse Group for your shipment ends. Please use a delivery location that is secure. If you are concerned about the security of your order, please select a shipping method that requires a signature.

For international orders, the responsibility of Rene Herse Group ends when tracking shows that the product is ready for export from the U.S. or has left the U.S. If your order is lost while in transit in the U.S., Rene Herse Group will replace or refund it at our discretion. If your order is lost or stolen after you are deemed to have taken possession, please contact your local post office and/or police department. For international orders, it is your responsibility to select a shipping method that is reliable to and in your country. We are sorry, but we cannot take responsibility for the mail services of foreign countries.

Rene Herse Group is not responsible for import fees, taxes, VAT, custom’s duties, tariffs or any other fees charged in association with importing international shipments. These fees are not in our control, and they can be significant – please inform yourself about the charges in your country before placing an order.

You agree that you will not obtain or direct any shipment of product for export.

9. CANCELLING AN ORDER

If you have any concerns about an order you have already placed, please contact Rene Herse Group via the Support menu on our web site. Please note that you are only able to cancel an order within one (1) hour after it has been placed and only during normal business hours. You may, however, return the items for an exchange or refund in accordance with our return policy set forth below.

10. RETURNS AND EXCHANGES

If you are not 100% satisfied with your purchase made on this Site, you may return it for an exchange or refund in accordance with our return policy. In order to initiate a return, you must contact Rene Herse Group within thirty (30) days of receipt of your order and obtain a return authorization number (RA). No RA will be issued after such 30 day period and no returns will be accepted without a RA. You must ship the item to Rene Herse Group within thirty (30) days of receipt of the RA. You are responsible for all shipping costs and are encouraged to insure your package. All items being returned must be in new condition, never assembled, installed, or used, and in the original box with all manufacturer packaging. We reserve the right to refuse refunds for returned items which are not in saleable condition or to charge a 20% restocking fee. Returns are only accepted for items purchased directly from this Site. If you have purchased your item from a Rene Herse Group dealer, you should return the item directly to the dealer where the item was purchased.


After we have received your valid return, we will provide one of the following within a reasonable time, at our discretion: an exchange of merchandise for the item returned; a non-transferable merchandise credit; a non-transferable gift certificate or gift card; a credit to the payment card used to pay for the product; a check; or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions, including (without limitation) basing our response on the current sales price. Products purchased as gifts can be refunded in full to the original purchaser. Gift exchanges will show on the order history of the original purchaser. Return shipping charges are the responsibility of the customer, and Rene Herse Group is unable to refund postage on returned items.

11. COMPLAINTS AND LEGAL NOTICES

All complaints and legal notices should be mailed to Rene Herse Cycles Ltd., 2442 NW Market St. #426, Seattle, WA, 98107, USA. If a law requires us to accept legal notices via email, contact us via our warranty form to ask for the address intended for receipt of such notices. If you are a California resident, the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or (800) 952-5210.

12. LIMITED WARRANTY

See the warranty page of this web site.

Rene Herse Cycles Ltd.,
2442 NW Market St. #426
Seattle, WA 98107, USA

Copyright © 2020 by Rene Herse Cycles Ltd. All rights reserved.