Where is my order?

We work hard to ship your orders as quickly as we can. Most orders ship within 2-7 business days. Brakes and cranks are custom-assembled, so they can take a little longer. Once your order is received and scanned by the shipping company (USPS, UPS, FedEx), you will receive an email with tracking information.

Click here to view the status of your order. (However, if you checked out as ‘Guest,’ your order will not show up in your account.)

For international orders, use this link to track your shipment (except First Class Mail, which has no tracking in foreign countries). Check your tracking to find out if your parcel needs to be picked up at your custom’s office.

If you’ve waited for more than 3 weeks for your order (U.S. address; International shipping can take longer, depending on the shipping method you selected), please contact us and we will investigate.