We want you to be satisfied with the products you buy from Rene Herse Cycles. If you bought the wrong item, you can return it according to these guidelines:
- Only products that were purchased from Rene Herse Cycles can be returned. For products purchased from other retailers, please contact the retailer directly.
- Custom bikes and frames cannot be returned or cancelled. All orders on bikes and frames are final.
- Products that meet the criteria above can be returned, if they are in re-sale condition with unopened packaging, within thirty (30) days of the original purchase.
- There is a 5% restock fee to cover the credit card/Paypal fees, which are not refunded by the credit card companies/Paypal..
- All returns MUST have a valid Return Authorization Number (RA#). Please fill out the form below to obtain a Return Authorization Number.
- We are not set up to do exchanges, so please file a return and place a new order for the correct product.
- You are responsible for all shipping costs and are encouraged to insure your package (unless we mis-shipped your order. In that case, we will send you a pre-paid return label.)
- We will issue a refund of purchase price and applicable tax, minus the restock fee, after we receive and inspect the item you return. Items purchased on sale cannot be returned.
- All items being returned must be in new condition, never assembled, installed, or used, and in the original packaging.
- We reserve the right to refuse refunds for returned items which are not in new, re-sellable condition. Alternatively, at our discretion, we may deduct a 25% re-stocking fee for items that are not in new, re-sellable condition.
- If you believe the product is faulty, please fill out our warranty form.
- If you dispute the transaction with your credit card company or Paypal (chargeback), we cannot process your return until that complaint is resolved. To ensure a timely credit to your account, please use the return form below instead.
- Refusing packages will cause a delay in processing your return. Returns without Return Authorization Numbers may not be refunded, or will incur a 25% re-stocking fee.
- Please allow 5-7 days for a response.
- For the complete terms of our returns policy, please refer to our Terms of Service.
Please submit the form only once. You will get a confirmation notice that we’ve received it. Submitting the same question multiple times complicates our research into your request and will slow down the response.
Please do not use this form for other questions. (You will not get a reply. Refer to our Contact page to get your request to the right employee.)