We want you to be satisfied with the products you buy from Rene Herse Cycles. If you bought the wrong item, you can return it according to these guidelines:
- Only products that were purchased from Rene Herse Cycles can be returned. For products purchased from other retailers, please contact the retailer directly.
- We are not set up to do exchanges, so please file a return and place a new order for the correct product.
- Products can be returned, if they are in re-sale condition with unopened packaging, within 60 days of the original purchase. We will issue a refund of purchase price and applicable tax. Items purchased on sale cannot be returned.
- Products that have been installed and are no longer in re-sale conditions are not covered by our return policy.
- If product is faulty, please fill out the warranty form.
- All returns MUST have a valid Return Authorization Number. Please fill out the form below to obtain a Return Authorization Number.