Where is my order?

We ship most orders within 1–3 business days. Brakes and cranks are custom-assembled, so they take a little longer.

Click here to view the status of your order.

For international orders, use this link to track your shipment. Check your tracking to find out if your parcel needs to be picked up at your custom’s office.

A number of customers have reported that the tracking information doesn’t show up on the ‘My Account’ page on our web site until the parcel is delivered. It appears that the postal service is struggling to keep up right now, and not all parcels are scanned properly when they enter the system. Fortunately, we’ve had zero parcels lost or significantly delayed, so this is a glitch that is inconvenient, but usually it’s not a real problem.

If you’ve waited for more than 3 weeks for your order (U.S. address; International shipping takes up to 12 weeks), please contact us and we will investigate.