Orders, Returns and Availability

I made a mistake in my order. What can I do?

If you’ve made a mistake in your order or in your shipping address, please use the ‘Shipping Question’ form to contact us. If your order hasn’t been shipped yet, we’ll fix the problem.

Can I add something to my order?

We pack and ship orders as soon as they are received. That means it’s not possible to add to orders or modify them. Please place a new order for the additional items.

Is _____ in stock?

We maintain a live inventory, so if you can see it on the website and put it in your cart, we have it in stock.

Do you have _____ that isn’t on your website? Or can you get it?

We focus our program on the things we’ve found to work best. If it’s not on our web site, we don’t have it. Please contact your local bike shop for special orders.

I ordered the wrong part. Can I send it back for a refund or exchange?

Provided it’s still in the original, unopened packaging, you’re welcome to contact us for a return authorization within 30 days. Head to our Returns page for details: https://www.renehersecycles.com/tech-info-returns/

You sent me the wrong part. What shall I do?

Even though we double-check each shipment before it goes out, it can happen that we send the wrong item. Please contact us using our Returns form, and we will take care of the problem.

I have a problem with something I bought from you. Is _____ covered under warranty?

We hate breakdowns as much as you do, so we offer only the highest-quality components and stand behind them with one of the best warranties in the bike industry. For more information, refer to our warranty page: https://www.renehersecycles.com/tech-info/warranty/

Do you have any shops in my area?

Many bike shops carry Rene Herse components, but it’s impossible for us to keep track of what they have in stock. We suggest you call shops in your area to find out whether they have our products in stock.

We are a bike shop and want set up a wholesale account.

Head over to our wholesale application. It’s a simple one-step process.