Orders, Returns and Availability

Where is my Order?

We ship most orders within 1–2 business days. Brakes and cranks are custom-assembled, so they take a little longer.

Click here to view the status of your order.

For international orders, use this link to track your shipment. Check your tracking to find out if your parcel needs to be picked up at your custom’s office.

A number of customers have reported that the tracking information doesn’t show up on the ‘My Account’ page on our web site until the parcel is delivered. It appears that the postal service is struggling to keep up right now, and not all parcels are scanned properly when they enter the system. Fortunately, we’ve had zero parcels lost or significantly delayed, so this is a glitch that is inconvenient, but usually it’s not a real problem.

Can I add something to my order?

We pack and ship orders as soon as they are received. That means it’s not possible to add to orders or modify them. Please place a new order for the additional items.

Is _____ in stock?

We maintain a live inventory, so if you can see it on the website and put it in your cart, we have it in stock.

Do you have _____ that isn’t on your website? Or can you get it?

We focus our program on the things we’ve found to work best. If it’s not on our web site, we don’t have it. We are unable to process special orders – please contact your local bike shop.

Is _____ covered under warranty?

We hate breakdowns as much as you do, so we offer only the highest-quality components and stand behind them with one of the best warranties in the bike industry. For more information, refer to our warranty page: https://www.renehersecycles.com/tech-info/warranty/

I ordered the wrong part. Can I send it back for a refund or exchange?

Provided it’s still in the original, unopened packaging, you’re welcome to send it back for a refund within 60 days. For more information, you can find our full policy here: https://www.renehersecycles.com/tech-info-returns/

You sent me the wrong part. What shall I do?

Even though we double-check each shipment before it goes out, it can happen that we send the wrong item. Please contact us using our Returns form, and we will take care of the problem.

Do you have any shops in my area?

Many bike shops carry Rene Herse components, but it’s impossible for us to keep track of what they have in stock. We suggest you call shops in your area to find out whether they have our products in stock.

We are a bike shop and want set up a wholesale account.

Head over to our wholesale application. It’s a simple one-step process.